Under EU and Austrian consumer law, customers usually have the right to withdraw from online purchases within 14 days without giving a reason.
However, this right does not apply to event or workshop tickets that are tied to a specific date or time.
According to §18(1)(10) of the Austrian Distance Selling Act (FAGG), there is no right of withdrawal for:
“Services related to leisure activities, if the contract provides for a specific date or period of performance.”
This means that once your booking for an event or workshop has been confirmed, you cannot withdraw or cancel it under the standard 14-day right of withdrawal.
Of course, if we cancel or reschedule an event, you’ll receive a full refund or replacement option (see our Refund Policy below).
If you have any questions or special circumstances, please reach out to us — we always try to find a fair and friendly solution.
Contact:
leni@matildasbooks.at
Last updated: December 2025
We understand that plans can change, and we aim to handle all refund situations fairly and transparently.
If an event or workshop is cancelled by us, you’ll receive a full refund of your ticket price.
If the event is rescheduled, your ticket will remain valid for the new date. If you cannot attend, you may request a refund or credit voucher.
Refunds will be issued to your original payment method (Stripe or PayPal) within 14 business days.
Tickets are non-refundable once purchased.
However, you may transfer your ticket to another person free of charge — just send us their name and email before the event.
In exceptional cases (e.g. illness or emergency), we may offer a credit voucher at our discretion.
We may occasionally need to adjust event details such as location, time, or program.
Such changes do not entitle you to a refund unless the event is substantially altered (for example, full cancellation or change of main speaker).
If you are eligible for a refund or would like to transfer your ticket, please email us at leni@matildasbooks.at with:
Your order number
The event name and date
A brief description of your request
We’ll confirm receipt and process your request as quickly as possible.
